Frequently Asked Questions

Last updated December 13, 2018 

 

 

Is Highclass Lashes® PRO Adhesives Medical Grade?

 

All adhesives are medical grade & nothing less.

 

What Are Highclass Lashes® PRO Eyelash Extensions Made Of? 

 

All eyelash extensions are made from premium a-class silk lashes.

 

What Is The Difference Between Your Eyelash Extension Adhesives? 

 

(Ranging from strongest adhesives at the top, to the more gentle adhesives as the bottom)

Ultimate Lash Bond PROx (For Maximum Bond) = The strongest adhesive we have.

Elite PROx Rapid Dry Adhesive (1-2s Dry!) = The runner up with fast drying time.

Ultra Bonding Banana Fusion Adhesive = Banana scented adhesive.

Diamond NO.1 — Crystal Clear Adhesive = Clear adhesive.

Delicate Eyes (Gentle Formula Adhesive) = For sensitive clients.

Baby Steps Beginner Training Glue = For beginner Lash Stylists.

Full adhesive specifications listed on their respective product pages.

 

How Should I Store The Adhesive ?

 

Unopened adhesives can be stored in the refrigerator.

Opened adhesives should not be stored in the refrigerator.

All adhesives should be out of direct sunlight, stored in a cool, dry & dark place.

 

How Long Is The Adhesive Good For?

 

Unopened adhesives can last up to 12 months if properly stored.

Opened adhesives last up to 8 weeks with proper care. You’ll know when once the consistency starts to turn thicker and more stringy.

Interested in Becoming a Distributor?

 

Highclass Lashes® PRO is looking for distribution partners for our complete product line. 

If you are interested, contact us to receive further information.

 

Contact us to receive further information

support@HighclassLashes.com

 

 

Shipping Policy

 

Highclass Lashes® PRO processes orders Monday through Friday, excluding major holidays. All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

U.S.A. Shipping

 

Free shipping with purchase order of $200 or more (only in USA) 

 

Shipment method —— Estimated delivery —— Based on package size/weight

USPS Priority Mail  —— 1-3 business days  —— small to medium packages under 20lb

USPS First Class  —— 1-4 business days ——— small packages under 1lb

USPS Parcel Select Ground —— 1-3 weeks —— large packages over 20lb

 

Shipment costs based on purchase total:

For purchase orders of $0.00 – 50.00 shipping is $7.95

For purchase orders of $50.01 – 99.99 shipping is $4.95

For purchase orders of $100.00 – 149.99 shipping is 3.95

For purchase orders of $150.00 – 199.99 shipping is 2.95

For purchase orders of $200 or more shipping is free

 

Lost Orders

 

Once the delivery of an order is in the custody of the freight carrier, Highclass Lashes® PRO is no longer liable for the order. As soon as that third party takes possession over your product, Highclass Lashes® PRO is no longer responsible. It is the customer’s responsibility to track their package and be available to receive their package. Highclass Lashes® PRO is not responsible in the event of lost or stolen packages, and does not refund lost or missing packages.

 

 

Return Policy

 

You must contact support immediately within 5 days of receipt for any defective products or quality concerns. A return label will be provided. We reserve the right to either exchange or provide in-store credit upon receiving the defective product

 

No returns will be accepted after 15 days of receipt of your order.

 

Due to hygiene safety issues, we do not offer returns on opened and/or used products.

 

Any returns must be in salable condition and in original, unopened packaging.

 

Return shipping is the customer’s responsibility unless you have received a defective product.

 

All returns for in-store credit. Limited to $200 of product.

 

All trainings are non-refundable.

 

To start your return process, please contact us as support@HighclassLashes.com

 

 

 

 

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